Privacy Policy of Oriel Flight Co.
At Oriel Flight Co., we are committed to protecting your privacy. This Privacy Policy outlines how our online platform, offering online flight booking, travel package customization, loyalty program integration, corporate travel management, real-time flight status updates, global destination guides, and visa assistance services, collects, uses, and safeguards information when you interact with our services. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) and Australian privacy principles.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, date of birth, gender, passport details, visa information, payment details (credit card numbers, billing address), and loyalty program memberships when you book flights, customize travel packages, or sign up for our services.
- Travel Information: Details related to your travel plans, such as flight itineraries, hotel bookings, car rentals, special requests, dietary restrictions, and disability assistance needs.
- Usage Data: Information on how you access and use our online platform, including your IP address, browser type, device type, operating system, pages viewed, time spent on pages, referral sources, and clickstream data.
- Communication Data: Records of your correspondence with us, including emails, chat conversations, and customer service inquiries.
- Location Information: If you allow it, we may collect precise or approximate location information from your device.
How We Use Your Information
We use the collected information for various purposes, primarily to deliver our services and enhance your experience:
- Service Provision: To process your flight bookings, travel package customizations, manage corporate travel accounts, provide real-time flight status updates, and fulfill visa assistance requests.
- Customer Support: To respond to your inquiries, provide assistance, and resolve issues related to our services.
- Personalization: To tailor your experience on our platform, including personalized destination guides, travel recommendations, and loyalty program benefits.
- Improvement of Services: To analyze usage patterns, conduct research, and develop new features or improve existing functionalities of our online platform.
- Marketing and Communication: To send you relevant updates, promotional offers, newsletters, and information about our services, where you have consented to receive such communications.
- Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities within our services.
- Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
Sharing Your Information
We may share your information with third parties in limited circumstances, including:
- Travel Providers: With airlines, hotels, car rental companies, and other travel service providers necessary to fulfill your travel bookings.
- Service Providers: With third-party vendors and service providers who perform functions on our behalf, such as payment processing, data analytics, IT services, and customer support. These service providers are bound by confidentiality agreements and are only permitted to use your information as necessary to perform their services for us.
- Corporate Clients: For corporate travel management services, relevant information may be shared with your employer or company, in accordance with the terms of our agreement with them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security
We implement robust technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure server infrastructure, and regular security audits. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information under certain circumstances.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
International Data Transfers
Given the global nature of travel, your personal information may be transferred to, and stored at, a destination outside of your country, including countries that may not have the same level of data protection laws as your jurisdiction. When we transfer your information internationally, we take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws, such as by using standard contractual clauses or relying on adequate protection mechanisms.
Children's Privacy
Our online platform is not intended for individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us promptly, and we will take steps to remove such information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Oriel Flight Co.
2847 Macquarie Street,
Level 5,
Sydney, New South Wales, 2000, Australia